--- title: IT as a Service [Broker] | ALCIT description: 1 February 2013 IT as a Service [Broker] By Loïc Calvez POSTED IN Strategy With 0 COMMENTS BLOG POST TYPE In today’s world, IT is more and more viewed as a image: https://blog.alcit.com/hubfs/Imported_Blog_Media/itaasb-HiRes-e1484864872105-1.jpg --- [![alcit menu](https://blog.alcit.com/hs-fs/hubfs/a%20(1).png?width=142&height=42&name=a%20(1).png) ](https://www.alcit.com) [ How we can help ](https://www.alcit.com/how-we-can-help) [ Service Bundles ](https://www.alcit.com/service-bundles) [ Where we focus ](https://www.alcit.com/where-we-focus) [ Who we work with ](https://www.alcit.com/who-we-work-with) [ Why ALCiT ](https://www.alcit.com/why-alcit) [ Pricing ](https://www.alcit.com/pricing) [ Get Started ](https://www.alcit.com/contact) [ Get Started ](https://www.alcit.com/contact) # IT as a Service [Broker] Published on: 1 February 2013 - *![](https://blog.alcit.com/hubfs/user.svg)* By Loïc Calvez ![IT as a Service [Broker]](https://blog.alcit.com/hubfs/Imported_Blog_Media/itaasb-HiRes-e1484864872105-1.jpg) *![folder icon](https://blog.alcit.com/hubfs/folder.svg)* POSTED IN [ Strategy ](https://blog.alcit.com/tag/strategy) In today’s world, IT is more and more viewed as a Service Provider. It provides services such as email, reporting, file storage…  It is no longer about doing IT for the sake of IT; it is now about enabling the “business” to achieve its goals. In many companies, IT did not have a good reputation: they were slow, expensive, inflexible and unwilling to change direction. Having been in those shoes for a long time, I can assure we had very good reasons to be that way: budget constraint, legacy systems to support, users that were not willing/able to learn new [complicated] systems… But things are changing: IT is no longer alone. They now have the ability to provide the services without making all the upfront investments.  A simple example for that is email: in the past email was something that you had on your desktop in the office; it connected you to the company email server. Then the Internet came and that email server got connected to the outside world. Then the BlackBerry came and brought email on the go. Nowadays, employees expect their email to be available from anywhere, on any device, thru a web browser and thru full feature clients. Option 1: overhaul the entire email infrastructure (once again), invest in web servers, find a security provider to protect from spam and viruses and try to keep up to date with all the changes. Option 2: negotiate with an email provider for the service your company need, make it available to users. This is the IT as a Service Broker model. It is still about IT using its knowledge of the business and the needs of its user to provide the service needed, it just happens that someone else is delivering it. Bottom line, IT is now in an even better position to provide efficient/quality service to their users and they now have easier ways to do it. When something is strategic/customized/critical/different, providing the service on internal systems probably makes sense, but when something is a commodity or the when complexities faced are common within an industry, providing the service from an external source and acting as the broker may make more sense. ### Subscribe and Get The Latest News ### Related Posts ### [Cybersecurity Insurance 2023 Outlook](https://blog.alcit.com/cybersecurity-insurance-2023-outlook) There’s been a lot of press about cybersecurity insurance in 2022, the main reason being that crimes are up, so payouts were up, and as we all know, insurance companies don’t like to pay (prevention... [Read More](https://blog.alcit.com/cybersecurity-insurance-2023-outlook) ### [Zero-Trust (Updated)](https://blog.alcit.com/zero-trust) You may be aware of the importance of cybersecurity and other safety measures businesses need. 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